To make your experience easier, you will find all the answers to your questions in this space.
1. How can I place an order?
Simply select your items, add them to cart, and proceed to checkout.
2. What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and other secure options shown at checkout.
3. Can I change or cancel my order after payment?
Orders can only be modified within 2 hours after purchase. Please contact our support team on WhatsApp for assistance.
4. How can I apply a discount code?
Enter your code at checkout before completing payment. Only one code can be used per order.
1. Where do you ship to?
We ship worldwide. Delivery time and cost depend on your location.
2. How long does delivery take?
Orders are processed within 1–3 business days, and delivery usually takes 7–15 days depending on region.
3. How can I track my order?
You’ll receive a tracking link via email once your order ships.
4. Do I have to pay customs or import taxes?
International orders may be subject to duties and taxes, which are the buyer’s responsibility.
1. What is your return policy?
You can request a return or exchange within 7 days of receiving your order.
To be eligible, the item must be unused, unwashed, and in its original packaging with all tags attached.
2. How do I start a return?
Contact our support team via WhatsApp or email with your order number and issue details.
3. Are shipping fees refundable?
Original shipping fees are non-refundable.
4. Can I exchange my item?
We currently support exchanges for size or defective items only.
5. Who pays for the shipping cost?
Currently, all orders include free shipping at checkout.
However, if you choose to return or exchange an item, the return shipping cost is covered by the customer.
6.Are all items eligible for return?
Please note that the following are non-returnable:
1.How do I qualify for free gifts or promotions?
Promotions like “Spend ¥399 to get a free blind box” apply automatically at checkout.
2. Can I use multiple discounts at once?
Only one promotion or discount code can be applied per order.
3. What if my free gift is missing?
Please contact our customer service within 48 hours after receiving your parcel.
1.Are your products authentic?
Yes. All items are sourced directly from verified brands and authorized distributors.
2. How do I know when new drops arrive?
Subscribe to the GRID CLUB or follow our social channels for early access.
3. Do you restock sold-out items?
Some exclusive drops will not be restocked — join our newsletter for updates.
1. How can I contact customer support?
You can reach us via WhatsApp or email at support@gridcrosser.com.
2. When is your customer service available?
Monday to Friday, 10:00 AM – 6:00 PM (GMT+8).
3. I received the wrong item — what should I do?
Please contact us immediately with your order number and photos. We’ll sort it out ASAP.
